How Can We Help?

Get in touch with our support team. We're here to help you succeed with THIBITISHA.

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WhatsApp Support

Chat with us directly for quick assistance

+254 711 164 069
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Email Support

Send us a detailed message

support@pewang.company

Support Hours

We're available around the clock

24/7 Support

Frequently Asked Questions

How do I enable SMS reading?

Go to Settings → M-Pesa SMS Listener → Toggle ON. When prompted, grant SMS permissions. The app will only read M-Pesa messages, never your personal texts.

Why aren't my transactions showing?

Make sure: 1) SMS permission is granted in Settings. 2) The SMS Listener is enabled. 3) You're receiving M-Pesa SMS (check with a test transaction). If issues persist, contact support.

How do I add workers to my business?

Go to Staff Management from the home screen. Tap "Add Worker", enter their name and phone number. A unique login code will be generated and can be sent to them via SMS.

How do workers log in?

Workers use the "Worker Login" option on the app's main screen. They enter their phone number and the 6-digit code provided by the business owner.

How do I top up my wallet?

Go to Wallet → Select a top-up amount or enter a custom amount → Tap "Proceed to M-Pesa" → Complete payment on the payment page. Your balance updates automatically.

Is my data secure?

Yes! We use Firebase (Google Cloud) for secure data storage, encrypted connections (HTTPS), and we never read personal messages—only M-Pesa confirmations. See our Privacy Policy for details.

Can I use THIBITISHA on multiple devices?

Business owners can log in on one device at a time. Workers can log in on their own devices using their unique codes. Transaction data syncs across all authorized devices.

How do I delete my account?

Go to Settings → scroll to bottom → Tap "Delete Account". This will permanently remove your account and all associated data. This action cannot be undone.